@nvnvnv13
"If violence is not the answer, then you're not using it enough" - Icecreamsandwich, apparently
@tamiirae6636
With every customer that loves you there's one that literally act like you're ruining their life when nothing is your fault and you just work here 😂
@Meganuke5000
I really like how the owner told him specifically "tell me what will make you happy, and I'll do it." And then he just left. Just an admission that NOTHING would've made him happy.
@Yllerob
0:25 "hey tøãnŷ"
@Enigmaticmuffin27
i can appreciate that he was so floored by this story that he made an entire animated video about it
@kingmerki5915
It's always good to see Tony
@reeceperry8152
One of the hardest things I’ve had to learn in customer service is that some people just want to be mad at someone.
@emilygordbort7300
Manager: "Tell me what will make you happy and I'll do it" Customer: "UNACCEPTABLE!"
@nat-39hm
Legend says that the employees are still patting Tony to this day
@lukebonser4899
A good way to deal with customers like this that rant at you while refusing help is to just ask them directly what they want you to do, like what the owner of the ice cream shop did. It made the old guy realise that he was getting nowhere because even he didn't know what he wanted from them at that stage, so the only thing to do was to just leave awkwardly.
@TimeBucks
You can really see all the love and work that goes into the lil silly faces
@Lucifersfursona
“I’m a grown man not a baby” actions speak louder than words sir
@connorj6662
In ironic fashion, the "child size" ice cream was perfect for that big baby of a customer.
@diggoran
The old dude didn't fail twice. He met his goal of causing a scene, and didn't have to pay a cent for it. Complete success.
@RyderMK
0:04 If a customer would groove like that, then I’d ask them to be my friend
@WrecklessFantasist
“Please stop saying you’re being disrespected because you’re the only one being disrespectful” goes hard
@bluemoon_artist7532
The fact that Andy put a giant glass cup over the viewer is comedy gold 😂👌
@deadeyecf5315
I’ve worked in retail for 5 years now and if there is one thing I’ve learned it’s that if you want good service be friendly and respectful to the employees. I myself and most of the people I work with currently will do anything we can to help you if you are polite. You start giving us a hard time and forget it.
@rickaaayyyhoffman4893
Pretty much my favorite thing about being a manager is being able to just end these kind of interactions. I feel so great just telling someone that they can just leave, or that they don't have to come back again.
@IceCreamSandwich